Returns & Refunds

I design and make everything by hand and take pride in top quality and attention to detail. If for some reason you are not happy with what you ordered, please let us know.

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can request return/exchange/store credit or refund -  you must contact using cour form  iCONTACT FORM If accepted, We only cover shipping costs on exchanges. Items sent back to us without first requesting a return will not be accepted.  Email directly to: info@georgenenovak.com

You can always contact us for any return question at CONTACT US

Jewelry exchanges can only be applied to a Jewelry purchases. Exchanges on clothing can be used on either clothing or jewelry purchase.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.